Organizational Change Management Officer (OCMO) (DCHT-2)

Organizational Change Management Officer (OCMO) (DCHT-2)
Contract with Department of Health Care Finance
Washington, DC

Organizational Change Management Officer (OCMO) – The contractor shall function as the chief consultant for the Organizational Change Management Division (OCD) of DCAS. The contractor shall advise DCAS Program Management on change
impact analysis by identifying individuals/groups/stakeholders likely to affect or be affected by changes within or to the DCAS Project. The contractor shall create and develop a key stakeholder engagement strategy involving stakeholders who are affected by the decisions of the DCAS Project, or who can influence the implementation of its decisions. The contractor shall design and develop a comprehensive Operational Change Management strategy across projects, programs, policies and processes within specific offices/departments of the DCAS Project. The contractor shall provide and manage the strategic analysis, advice, and education to executives and managers on how to recover from change impacts and alignment of organization development initiatives with strategic goals. The contractor shall provide guidance, direction, and directive to less senior team-members assigned to the incumbent’s reporting structure;  while identifying milestones, measuring productivity and quality of work. The contractor shall be responsible for the aiding/facilitating the less senior team-members personal development. The contractor shall analyze and evaluate the training needs of staff for professional development. Performs and/or assist special assignments/projects as directed by manage. The contractor shall design, implement, and measure project initiatives through metrics and trend analysis. The contractor shall design, implement and measure the effectiveness and acceptance rating of DCAS designed training aids and sessions. This person serves as the primary consultant for the OCD within the DCAS Project Management Office (DCAS-PMO). The contractor shall provide guidance and coaching to all project help desk, training, and special project’s team members. The contractor shall be responsible for monitoring, tracking, and escalating
all service and training issues that may affect DCAS service support and user acceptance. The contractor shall plan, coordinate, and drive cluster agency sessions geared towards the proactive collaboration of service support activities and system training initiatives associated with DCAS. The contractor shall develop a strong relationship with the DCAS Director and technical leads to ensure service and system issues are rectified and/or mitigated. The contractor shall recommend policies, procedures, and best practices to increase efficiencies for DCAS end-users.


Experience working in the Health and human services industry, specifically within the District of Columbia public benefit programs. Required 20-25 Years
Managerial experience in the Health and human services industry. Required 10+ Years
Experience with eligibility and operations of federal and DC local healthcare programs defined as Medicaid, DC HealthCare Alliance, and DC Immigrant Children’s program. Required 10+ Years
Experience with eligibility and operations of federal and DC local human services programs defined as, specifically SNAP, TANF, LIHEAP, IDA. Required 10+ Years
Knowledge of District of Columbia health and human services program policies. Required 10+ Years
Effective leadership, project management, and problem-solving skills. Required 10+ Years
Effective oral and written communication skills. Skills in communicating and presenting information effectively to all levels of the organization and project. Required 10+ Years
Experience in driving Organizational Change Management (Help Desk & Training) activities, with specific focus on District of Columbia Healthcare programs and IT Required 10+ Years
System Integration. Experience driving large scale teams to reduce system issues within eligibility cases. Required 3-5 Years

Bachelors, Master’s preferred

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