OCTO System Administrator Entry (557730)

Contract with Government of the District of Columbia
OCTO – 200 I Street, SE Washington DC 20003
Position closes 04/09/2018

US Citizens or Green Card Holders Only

Short Description:

The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure.

Skills/Required Years of Experience:

1-5 yrs installing and configuring system hardware/software in an enterprise environment (Required 3 years)
1-5 yrs installing operating system (OS) patches and upgrades (Required 3 years)
Bachelor’s degree in IT or related field or equivalent experience (Required)
Expertise in supporting desktop operating systems (Windows 7,8.X, 10 Mac OSX 10.10.X) (Required 3 years)
Experience tracking service request/incidents using an ITSM tool (Required 3 years)
Experience using an endpoint management tool to provide remote support (Required 3 years)
Strong customer service experience skills (Required 3 years)
Experience providing administrative support in an IT environment (Required 3 years)
Proficient time management skills and detail oriented organizational skills (Required 3 years)
Knowledge of Microsoft Office Suite (Office 2010+ and Office 365) (Required 3 years)
Microsoft Certifications: MCP (Required)
1-5 yrs monitoring networks to ensure security and availability (Desired)
1-5 yrs performing daily backups (Not Required)
1-5 yrs troubleshooting server and other hardware issues (Desired)

Complete Description:

i. Log and route service requests and incidents in an incident management system
ii. Create and maintain knowledge articles in the agency’s knowledge management system on a daily basis
iii. Provide a high level of customer service to end users on a daily basis
iv. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
v. Consult with IT leads and agency IT staff on best solutions for complex technical issues related to endpoint management, server management, software deployment, OS provisioning, patch management and security
vi. Troubleshoot issues related to agency specific applications and web applications
vii. Manage testing, implementation, and integration of systems managed by OCTO programs, as well as District agencies
viii. Conduct diagnostics and evaluations of new and existing systems to ensure they are fully operational and running efficiently
ix. Create and manage escalation procedures for all tiers of technical support, as well as end users and IT colleagues
x. Provide server administration for program owned servers and databases; including monitoring, patching and troubleshooting all issues related to the system
xi. Provide detailed reports on managed systems for IT leads, CIO’s and end users
xii. Collaborate with the IT leadership team to select and implement cost-effective technology for District
xiii. Work with IT infrastructure team to develop and implement IT strategic and operational plans
xiv. Plan and coordinate large-scale application and hardware deployments

Responsibilities:
1. The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure.
2. Ensures that system hardware, operating systems, software systems, and related procedures adhere to District policies, standards, and guidelines.
3. Installs new / rebuild existing endpoints and configures hardware, peripherals, services, settings, directories, storage in accordance with standards and project/operational requirements.
4. Performs regular security monitoring to identify any possible intrusions.
5. Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
6. Creates, changes, and deletes user accounts per request.
7. Provides Tier II2/other support per request from various constituencies.
8. Investigates and troubleshoots issues.
9. Diagnoses and recovers from hardware or software failures.
10. Coordinates and communicates with impacted constituencies.
11. Applies operating system (OS) patches and upgrades on a regular basis.
12. Configures / adds new services as necessary.
13. Maintains operational, configuration, or other procedures.
14. Performs ongoing performance tuning, hardware upgrades, and resource optimization as required.
15. Configures central processing unit (CPU), memory, and disk partitions as required.

Background check is required, if selected for the position. There are no reimbursable expenses allocated to this position.

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