OSSE – Data Management Analyst (668157)

Contract with Government of the District of Columbia
OSSE – 1050 1st Street NE Washington, DC 20002
Position closes 12/06/2021

Short Description:

OSSE’s CIO seeks to hire a Data Management Analyst resource who will be responsible for performing data systems support, account management, quality assurance, application training, processes and improvement documentation.

Skills/Required Years of Experience:

11-15 yrs Data Management Experience (Required 11 Years)
Bachelor’s degree or equivalent experience (Required 4 Years)
Experience using a help desk ticketing system. (Required 11 Years)
Business process analysis and the ability to implement change (Required 5 Years)
Strong problem-solving skills and a solution-oriented mindset. (Required 5 Years)
Client Relationship Management experience (Required 11 Years)
Strong communication skills – ability to articulate technical terms and complex data clearly to non-technical audience both verbally and in writing (Required 11 Years)
Experience with developing strategies and processes to improve overall business workflow (Required 8 Years)

Complete Description:

This position is located in the Office of State Superintendent of Education within the Office of the Chief Information Officer (CIO). This position serves as the Data Management Analyst within the CIO division. The incumbent will be responsible for performing data systems support, account management, quality assurance, application training, processes and improvement documentation.

The analyst responsibilities includes:

Providing direct support on various data systems related to special education to both internal and external customers via telephone, email, virtual or in-person meetings and managing and responding to customer support tickets and various requests in a timely and accurate manner.
Supporting account management on various data systems related to special education.
Analyzing both internal and external customers’ issues and requests while working with other team members to perform system review and problem solve. Identifying areas to improve data systems, documentation, and other processes.
Performing User Acceptance Testing (UAT) and quality assurance of data.
Assisting in the design and development of training plans and delivering training for data systems using various training methodologies and serves as a resource or subject matter expert for both internal and external customers.
Documenting processes in different formats for staff and internal and external customers.
Participating and leading meetings and discussions related to the development, enhancements, training and ongoing support of the work.
Performing other related duties as assigned.
Ability to provide exceptional customer service experiences.
Strong problem-solving skills and a solution-oriented mindset.
Detailed oriented.
Ability to independently and effectively collaborate with senior leadership, school staff, government agencies and vendors regardless of technical expertise to provide guidance on data systems and process improvements.
Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, internal and external customers, and vendor staff at all levels of management
Ability to provide exceptional customer service experiences.
Strong problem-solving skills and a solution-oriented mindset.
Detailed oriented.
Ability to independently and effectively collaborate with senior leadership, school staff, government agencies and vendors regardless of technical expertise to provide guidance on data systems and process improvements.
Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, internal and external customers, and vendor staff at all levels of management

Background check is required, if selected for the position.
There are no reimbursable expenses allocated to this position.

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