Contract with Government of the District of Columbia
OSSE – 1050 1st Street NE Washington, DC 20002
Position closes 12/13/2021
This position is located in the Office of State Superintendent of Education within the Office of the Chief Information Officer (CIO). This position serves as the Special Education Data Trainer within the CIO division.
Skills/Required Years of Experience:
Experience delivering in-person, virtual and instructor-led training (Required 11 Years)
Experience developing training material and system user guides (Required 11 Years)
Experience planning, coordinating and conducting large scale training for internal and external users. (Required 11 Years)
Experience with high volume training and related tasks in short duration (Required 5 Years)
Bachelor’s degree or equivalent experience (Required 4 Years)
Experience providing application support. (Required 5 Years)
Experience with creating digital content – e.g., Camtasia, Adobe Premiere, etc. (Required 2 Years)
Client Relationship Management (CRM) experience (Required 5 Years)
Learning Management System experience (Required 2 Years)
Strong communication skills with the ability to articulate technical terms and complex data clearly to non-technical audience bother verbally and writ (Required 5 Years)
General knowledge of special education – i.e., Individuals with Disabilities Education Act (IDEA) (Required 2 Years)
Experience training on special education data systems such as ED Plan (EasyIEP), PowerSchool Unified Classroom Special Programs, etc (Required 2 Years)
Experience supporting or using a student information system such as PowerSchool, eSchoolPLUS, Aspen, etc. (Required 2 Years)
Business process analysis and improvement experience (Required 5 Years)
Experience using a help desk ticketing system. (Required 2 Years)
The incumbent will be responsible for developing training content, conducting application trainings and workshops, providing tier 2 support, assessing training, and offering instructor-led and online training.
The trainer responsibilities includes:
Lead and partner in the design and development of training plans. Organize, prepare, and implement training sessions, PowerPoints, materials, guides, etc.
Schedule training sessions in coordination with OSSE leadership, project team and other stakeholders based on training needs.
Prepare training environments as appropriated based on the schedule sessions and workshops.
Deliver trainings for data systems using various training methodologies.
Analyze the effectiveness of training and workshops of the stakeholders and develop appropriate modification to the training if needed. Create and maintain assessment and feedback tools.
Provide support on various data systems related to special education to both internal and external customers via telephone, email, virtual or in-person meetings and manage and respond to customer support tickets and various requests in a timely and accurate manner.
Analyze both internal and external customers’ issues and requests while working with other team members to perform system review and problem solve. Identify areas to improve data systems, documentation, and other processes.
Participate in business process re-engineering sessions and perform User Acceptance Testing (UAT) and quality assurance of data.
Performing other related duties as assigned.
Minimum Education/Qualifications Requirements
Bachelor’s degree from an accredited college or university or equivalent work experience.
Ability to provide exceptional customer service experiences.
Strong problem-solving skills and a solution-oriented mindset.
Ability to independently and effectively collaborate with senior leadership, school staff, government agencies, advocacy groups, consultants, and vendors regardless of technical expertise to provide guidance on data systems and process improvements.
Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, internal and external customers, and vendor staff at all levels of management
Background check is required, if selected for the position.
There are no reimbursable expenses allocated to this position.