1 year contract
Position closes 12/01/11
Location – Washington, DC
Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Flexible working hours, may require weekends & after normal business hours. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA’s.
Behavior Characteristics:
Interpersonal skills, effective team-player, strong communication and customer service skills, leadership abilities, soft skills, self-motivated, professional, strong analytical skills and detail-oriented
Required / Desired Skills
Provide direct desktop support (Required 7 Years)
Expertise in supporting Microsoft based HW/SW (2000, XP, and higher)(Required 7 Years)
Experience and working knowledge of MAC OS 10.X & Office 2008(Required 12 months)
Configure and troubleshoot wireless connectivity (Required 2 Years)
Experience with LAN/WAN connectivity issues (toning/tracing ports) (Desired 2 Years) Experience and use of remote control tool sets (LANDesk and DameWare) (Required 2 Years)
Experience and working knowledge of Active Directory & Active Server Role (Highly desired 2 Years)
Experience and knowledge of ghosting software & support of specialized apps (Highly desired 2 Years)
Experience with Call Tracking Systems (preferably Remedy ITSM)(Required 2 Years)
Troubleshoot, diagnose, resolve and document technical service requests (Required 5 Years)
MCSA or MCSE (Nice to have)
Unless otherwise specified, contractor staff shall work onsite at the designated District site during normal business hours. May require weekends & after normal business hours
Contractor may be required to carry and use a District provided GPS enabled PDA during the performance of duties, as part of the programs remote dispatching support model, but should be prepared to provide their own PDA.
All candidates interviewed are required to take & pass technical exam.
Background Check required, if selected.
There are no reimbursable expenses.