Contract with Government of the District of Columbia
Remedy Service Group: 1100 15th Street NW, 10th Floor
Position closes 12/04/12
Complete Description:
Senior Remedy IT Consultant Lead will serve as one of several key technical resources for the District’s Remedy 7.6 upgrade project. The candidate will work under the
supervision of the Program Manager to upgrade all of the District’s Remedy Services, including custom applications built using the Remedy ARS platform, to the Remedy 7.6.x
version. Candidate will also advise executives on best practices during the upgrade project. Candidate will undertake complex design and development efforts and deliver
the project plan. Responsibilities: • Act as a key technical resource in the Remedy 7.5 upgrade project. • Develops Remedy ITSM Suite and Custom Application solutions in
new 7.5 environment. • Architect solutions in BMC Remedy Action Request System (ARS) up to 7.x as well as ITSM suite, CMDB, SRM, Mid-Tier and related tools. • As needed
during the 7.5 upgrade project: analyze, design and develop new requirements, customizes new ITSM applications, upgrading ITSM App from earlier version to 7.x and developing complex applications using ARS development environment. • Develop Crystal Reports and deploy in Crystal Enterprise Server in support of the 7.5 upgrade project. • Integrate various external integration tools with ARS Including but not limited to HP Open View, LDAP, Business Objects and Mobile Device Platforms in support of the 7.5 upgrade project. Required Experience: • At least 8 years experience in a development environment. • At least 10 years total work experience. • At least 5 years experience as a Team Lead
Required Skills:
Team Lead (Required 5 Years)
Remedy ARS 5.5 or higher (Highly Desired 8 years)
Remedy ITSM 5.5 or higher required 8 years OR 6 years + BMC Remedy Specialist Certification. (Required 8 Years)
Experience with Remedy Platform major version upgrade (Required 5 Years)
Familiar with Federal, State, or Local Government environments (Highly Desired 8 years)
Familiarity with PeopleSoft HCM solution (Required 2 Years)
Experience with state, local or federal government HR practices (Required 4 Years)
Overall IT Experience (Required 10 Years)
Overall IT experience(Required 8 Years)
Training end users – ITSM Suite (Highly Desired 2 years)
Behavior Characteristics:
The ability to drive creative solutions to business problems is highly desired. Analytical and problem solving skills for design, creation and testing of programs. Ability to work as
part of team and independently. Strong communication skills.
Background check is required, if selected for the position. There are no reimbursable expenses allocated to this position.