Contract with Government of the District of Columbia
ServUs Help Desk: 1100 15th St NW, 10th Floor
2 Positions available
Position closes 11/30/12
All candidates interviewed are required to take & pass technical exam.
Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Flexible working hours, may require weekends & after normal business hours. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA’s.
Required Skills:
Provide direct desktop support (Required 8 Years)
Expertise in supporting Microsoft based HW/SW (Windows XP, Windows 7,
Windows ‘8) (Required 8 Years)
Experience and working know ledge of MAC OS 10.X & Office 2008 (Required 12 Months)
Configure and troubleshoot wireless connectivity (Required 2 Years)
Experience with LAN/WAN connectivity issues (toning/tracing ports) (Desired 2 Years)
Experience and use of remote control tool sets (LANDesk and DameWare)
(Required 2 Years)
Experience and working knowledge of Active Directory & Active Server Role (Highly desired 2 Years)
Experience and knowledge of ghosting software & support of specialized apps (Highly desired 3 Years)
Experience with Call Tracking Systems (preferably Remedy ITSM) (Required 2 Years)
Troubleshoot, diagnose, resolve and document technical service requests (Required 5 Years)
Microsoft or Apple Certification (Nice to have)
Behavior Characteristics:
Interpersonal skills, effective team-player, strong communication and customer service skills, leadership abilities, soft skills, self-motivated, professional, strong analytical skills and detail-oriented.
Background check is required, if selected for the position. There are no reimbursable expenses allocated to this position.