Rockville MD
Contract with possible extension
US Citizen/Green Card only
The Remedy ITSM Application Administrator will assist the project lead in the configuration and administration of a BMC/Remedy IT Service Management installation. Tasks include:
- Foundation Data imports using the Data Management Tool. Exchange data using AIE.
- Manipulate Data using the Data Wizard.
- Configuration of Assignment Rules, Support Groups, and People.
- Configuration of Service Targets in the Service Level Management module.
- Configuration of Incident and Change Fill in aids and templates.
- Assistance with Operations in the use of Remedy.
This is a full time, onsite position in Rockville. No remote work is possible. While the initial position is 4 months it is very likely that this will lead to a long term contract or full time position with the client.
All candidates should have the following experience:
- US Citizen or Green Card holder capable of holding a public trust clearance.
- Undergraduate degree or related work experience in computer science or information technology.
- At least 1 year of experience using BMC/Remedy ITSM (Incident Management, Change Management, Problem Management, Asset Management, Service Level Management).
- A good understanding of Atrium CMDB basics.
- A good understanding of ITIL.