Position closes 6/21/12
12 + month contract with DC Government
Complete Description
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decommissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration.
Requested Skill/Experience Required
Active and valid US drivers license (Required)
Configuring and installing WinXP based PCs, printers, and desktop assets (Required 4 Years)
Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy) (Required 2 Years)
IT asset tracking, monitoring, reporting, decommissioning (Required 4 Years)
IT Customer support for software, hardware related issues (Required 4 Years)
IT Help Desk Desktop support (Required 4 Years)
Norton Ghost (Required 1 Years)
Printer and Peripheral management (Required 1 Year)
Troubleshooting PC issues (Required 4 Years)
A+ certification (Highly desired)
LanDesk (Highly desired 2 Years)
Behavioral Characteristics
Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.
Location OCFO: 1101 4th Street SW, Ste. 350W, Washington, DC
Agency OCFO
No reimbursable expenses. Background check is required, if selected.